General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Mendocino101:
I think your problem (and I think I posted this before) are more dealer service related than the spa....I mean you have some real issues but the dealer seems to drop the ball on you... had he taken care of those diverter's in a more timely fashion I am sure you would not be as frustrated as are now....Hot Springs while not being a Marquis..... ;)..... ;)..... ;).....does have a great reputation for taking care of their customers ...so I am sure it will be made right for you....
Anoroc:
There is a Marquis dealer opeining up in town. Used to be partners with the caldera dealer than they had a falling out.
I hear he is making good deals to people on the first few spas he orders. Problem is he doesn't have any service tehcs yet except for himself.
He is quoting my friend on a couple of spas and he should be opening up soon. It is nice to have options.
As for my situation, I don't think he's taking trade-ins :)
Vinny:
--- Quote ---
Mendocino- I am paranoid of having additional problems with this spa. This may not be the most expensive spa out there but believe me it took me several years of hints to my wife before she finally agreed to the purchase. Needless to say she thinks I made a big mistake.
--- End quote ---
Although I'm not having the problems you are having, my wife feels about our spa the same way. When I told her the good treatment I received from Artesian she said why did I wait so long and she truely believes that I made a mistake with my tub.
I think sometimes you have to make s**t roll downhill and if need be do it. I am patient and when I don't receive the service I think I deserve then I go up the ladder. I've called presidents of corporations a few times due to the garbage people delt me. I warn them, give them time but if they can't seem to get it right, then I go to the top.
I see Mendo's point and I see your's too. The dealer is definately failing you but at the same time your pissed because your tub is broken. Heck, I get pissed when my jet comes off in my hand!
As I said before, wait until Monday - If things aren't right for you then call HS and complain to the highest person you can talk to ... heck if you get the run around call Masco and speak to their president. Before calling think about what YOU want to resolve YOUR problem. Tell them everything while being calm and NICE - NICE gets you places.
You might be surprised at what happens IF HS is the company everybody touts it to be. Maybe, just maybe your dealer will get wacked in the head with a HS 2x4! ;D
Anoroc:
--- Quote ---
As I said before, wait until Monday - If things aren't right for you then call HS and complain to the highest person you can talk to ...
You might be surprised at what happens IF HS is the company everybody touts it to be. Maybe, just maybe your dealer will get wacked in the head with a HS 2x4! ;D
--- End quote ---
Thanks Vinny- I will wait.
By the way, I think in many respects I have been too patient. I keep letting them know of my frustrations but I am always so nice about it.
This time I shared my frustration and asked that it be brought to the attention of someone who is capable of making a decision. At my dealer there does not appear to be anyone on the floor who can make a decison.
Thanks again. ;)
rocket:
You are not unresaonable. As a dealer, I would get the manufacturer involved immediately and go to bat for you, our mutual customer.
I would ask for a new spa and want them to take your spa back.
After that, I would not charge you a penny. It would be reasonable for me to obsorb the costs of delivery and pick-up. It's the right thing to do!
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