General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
anne:
--- Quote ---A warranty does not mean an item is guaranteed to operate as promised, it means if it doesn't, (In the case of a HS warranty)that item will be fixed properly. There in lays the problem that Anoroc had with his dealer. Comparing a jacket that cost $10 to make in Malaysia can't compare to this situation. I understand the similarities behind your situation and Anorocs, and the two seem that they will work out in a similar fashion. ;)
--- End quote ---
Granted,a $200 jacket cannot be compared to a 6K spa, but the amount that it cost HS to make his faulty '05 jetsetter, compared to the cost for them to make an '06 to replace it with should be negligable in the face of needing to treat this customer well. At least I'd think that to be true for HS- big company? more spas sold than anyone else? Isn't that what I keep hearing?
Tatooed_Lady:
Well, hopefully Anoroc is happy with the final HS "fix". I know we've all got ideas on how things SHOULD be, and some are easier to satisfy than others, but, in the end, if the resolution is one that works for the particular person, that's what counts.
I can see paying and extra $800 for a current model tub, as opposed to paying less for one that's last year's model.....I can also see where some members have gotten up in arms over paying ANYTHING extra to get the new tub, as it's a like model replacement for the one that's gone south....I'm really not sure what my take on the matter would be, I think it really would depend on how the dealer was. One that was on top of things, always trying to help, I'd be more likely to drop the extra cash without regret....however, if the dealer was pokey, and wasn't there when needed, I'd be more inclined to demand THEY do more than I. There's also a middle ground on this, though...instead of paying full upgrade price, ask the dealer to meet you halfway. That way, they're not biting the entire cost, nor are you, and maybe it'll help them to remember that the customer is why they're in business......
but of course, that's just my $.02.......
(Sorry, I've mellowed the last few days....work does that to me. ;) )
cappykat:
--- Quote ---Now, if instead of an exchange, he wanted to upgrade, then it would make sense that he could only apply the purchased amount towards a tub.
He bought a jetsetter- he should have a jetsetter. Anything else is wormy.
--- End quote ---
AGREE...
wmccall...isn't it time to move this thread?
Vinny:
--- Quote ---
Vinny,
Looks legit if you look at the Jenny's previous posts that stated late last year saying they got an Artesian. Let's hope all goes well for her. If not, I know a good recipe for crow pie. ;)
--- End quote ---
I looked and can't find anything although I saw something about a dynabright light but it must be more serious than that.
East_TX_Spa:
--- Quote ---I am legit but am waiting to hear from the dealer before looking for advice. So far doesn't seem that dealer really is too concerned with the issues. But we feel we got a lemon.
--- End quote ---
Has the dealer or spa manufacturer resolved your issue to your satisfaction? It's been a while and I'm curious to hear the outcome.
Terminator
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version