General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Anoroc:
Received call from Mario the RSM and Anthony the local sales rep. They have made the following offer to me:
100% credit toward any spa I want to order from them. They will allow me to continue using my spa untill the one I order arrives at which time they will swap the spas out.
The prices on the new spa will not be jacked up. I confirmed their everyday prices last week and again today and they are the same. The prices seem to be fair.
I got a pretty good deal on the Jetsetter so I will have to pay to upgrade but I think that all things considering the offer is fair.
From a customer service perspective the sales person will be my point of contact on any future service issues and they assure me that going forward they will be more responsive to my calls.
The only additional request I will make is that at the time of delivery that this time they actually fill my spa, plug it in and make sure it's running before they leave my home instead of just dropping it off and leaving.
I am happy with the results and I must say that when it is all said and done, the RSM was, IMO, instrumental in making this happen.
Anoroc ;D ;D ;D ;D
Bonibelle:
I just love happy endings! Hot Springs came through for you and that is what is important..sometimes talking to the right people makes all the difference ;D I'm guessing your wife is real happy too ;)
Anoroc:
She's a bit skeptical yet and not too excited that we will probably pay a bit more for the next spa but we did get a real good deal on this one on clearance.
But she is happy that we are able to change spas. :)
hottub.pool_boy:
Wow, what a ride. Been lurking watching what's gone on. Happy to see some resolution for you. I did offer my condolences to you in one of my posts in the costco subject. Most of the other dealers said what i would have. They just type quicker. Good luck.
hottubdan:
Sounds like an excellent resolution. Kudos to Mario.
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