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Murphy's Law?

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Bonibelle:
I have had the most unbelievable exerience...and I have realized that sometimes it is not worth it to compain about anything ..at least not if you own a Dell computer!

I have an extended warranty on my Dell...so I called to find out if they could fix the power button on my monitor because it stays on...you could not turn it off. They sent me a new monitor right away..nice..but it wouldn't work with my DVI cable...Long story and many many hours on the phone...they sent a technician who systematically replaced EVERYTHING in my computer....the graphics card, the CPU, the motherboard and finally when he came back and replaced the power pack..he crashed my hard drive.
I am still amazed..I have NO computer, a crashed hard drive and all because I wanted to be able to turn my monitor off...Dell says too bad they are not responsible for my data. .

I said if I took my car in for a light bulb replacement and they took out the motor and happened to destroy my transmission..who's at fault? 

Looking at Macs

wmccall:
You would think that dell selling extended warranties would be bad for me.  I suppose it is, but it also gets me a lot of work.  I have heard many similar stories.  I had one lady spend more than 6 hours on the phone before they would agree she had a dead hard drive.  She finally gave up and paid me to replace it, and I rescued some data where they wouldn't even try.  The only warranty I will buy from Dell is accidental breakage warranty on laptops.

Bonibelle:
Not buying warranty, or anything from Dell ever again. Bill what would be my best choice for getting my data off that crashed drive? I have a friend who offered to try, but would rather pay someone to do it. And then I will get on line back up...

SurgTec:
We ALL swear we will 'back up often' - when our hard drive has just crashed..... Guilty myself of course!

I 'built' my own system - a PC - purchased 'genuine' Intel board, processor, RAM, 2 - 120 GB hard drives, and 2 DVD/ROM drives, plus XP OS and MS Office.  It really wasnt' difficult and now I know exactly how to 'start at the beginning' when something goes bad.  And yes - I've gotten lax about backing up again - but at least I keep my 'data' and 'images' on the dual hard drive - and all operating system components on the other one. 

Sorry to hear about your experience with Dell - I've not heard anything good about them.  Many folks swear by Macs - but I've only ever used PCs - so hard to learn a new system when I'm comfortable with the one I've got. 

dasno:

--- Quote from: Bonibelle on March 04, 2010, 12:41:13 pm ---Not buying warranty, or anything from Dell ever again. Bill what would be my best choice for getting my data off that crashed drive? I have a friend who offered to try, but would rather pay someone to do it. And then I will get on line back up...

--- End quote ---

Boni  I would recommend a local computer shop to try to rescue your data.  Some will even reload onto a new hard drive and copy over any data (pics, word docs, excel docs, music etc.) that they can recover. 

I would recommend if you don't know of any legit repair shops to ask some basic questions.  How long have you been around.  Do you have any certifications?  Do you give any kind of a warranty on the new hard drive, etc?  Don't pay up front and make sure they let you know the service charge for trying to recover the data first.  Most places around here charge like a minimum 30 dollar charge just for attempting to recover the data....

Hopefully this helps!

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