Brand Specific Forums > Marquis Hot Tubs

Spa Purge ok for Marquis Epic?

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Bonibelle:
That's good news... ;)

MarKee:
It's unfortunate that this happened and I think your spa is going to be just fine.  In all fairness, I don't think it's right to criticize Marquis for service that is performed by an independent dealer.  If you bought a Mercedes and you had a problem with it, would you call up the factory that it was built at, or would you take it to the local dealer?

If the regional rep is going to stop by and take a look at your spa, I would say that's excellent service.

Every part of your spa is designed to resist water.  The foam will dry and it has special anti-mold/mildew agents impregnated in it.  The structure of your spa is also going to be completely fine.  Think of a cedar wood deck that is exposed to water a majority of the year in a wet climate.  It will take years and years for that deck to show any signs of rotting.  The cedar in your spa was only exposed to water for a few weeks and it will dry.  On occasion things break, even on the best built products in the world, that's what a warranty is for.  

By the way, it sounds like you got an out of this world price on your spa. 

hottubdan:
"By the way, it sounds like you got an out of this world price on your spa."

Maybe that is why the service sucked.

Markee, you know as well as I do that when a foam dig is done, the proper procedure is to refoam, not stuff in the wet foam that was removed.  At least with Hot Spring.  Maybe Marquis has a different procedure. 

Zep:
"I had a motor/pump assembly replaced at the same time"

why was that needed on a one year old spa?

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