Original > Hot Tub Forum
Nitro's Guide to Water Maintenance
Spatech_tuo:
--- Quote ---Spatech, I'll help!
--- End quote ---
That's the idea but even for some yours is a bit wordy. Most spa owners won't even read their manual when they have issues and want the Cliff Notes version of water care management or they just won't follow through.
A 4 page detailed instruction on water care is great for the 10% of spa owners who are willing to read through it but as those of us who work in the business, the average spa owner wants NO part of those kind of instructions and will become frustrated. I have a set of instructions I give out that work well for most. I go over it with people and for those who want to know more I go into further detail. Nitro's guide is great for the atypical spa owner who wants that kind of detail or for the spa salesman who is trying to understand the WHY behind spa water care so he can help owners.
For the typical spa owner I'll stick to instructions that simply tell them to check ph/alk and balance as needed, add sanitizer, shock weekly and clean filters monthly and I’ll do it in bullet form so it’s easy to read.
--- Quote ---The rules of chemistry/physics apply to all water, regardless of whether you understand them or not.
--- End quote ---
Nitro,
You obviously understand more about water care than many will even know. What's missing is taking that and turning into a useful guide for the average spa owner. If you worked with spa owners teaching them directly you'd VERY quickly break that down into a usable format as it has to be in a "spa water care for dummies" format to work. Its not that people are stupid but rather most just don't want to, are too impatient, have a mental block thinking its nuclear physics, etc.
Hillbilly Hot Tub:
If you worked with spa owners teaching them directly you'd VERY quickly break that down into a usable format as it has to be in a "spa water care for dummies" format to work. Its not that people are stupid but rather most just don't want to, are too impatient, have a mental block thinking its nuclear physics, etc.[/quote]
I have brought this point up in the other forum that all this information is posted in. Most customers want the KISS method I have found.
Nitro:
--- Quote ---
That's the idea but even for some yours is a bit wordy. Most spa owners won't even read their manual when they have issues and want the Cliff Notes version of water care management or they just won't follow through.
A 4 page detailed instruction on water care is great for the 10% of spa owners who are willing to read through it but as those of us who work in the business, the average spa owner wants NO part of those kind of instructions and will become frustrated. I have a set of instructions I give out that work well for most. I go over it with people and for those who want to know more I go into further detail. Nitro's guide is great for the atypical spa owner who wants that kind of detail or for the spa salesman who is trying to understand the WHY behind spa water care so he can help owners.
For the typical spa owner I'll stick to instructions that simply tell them to check ph/alk and balance as needed, add sanitizer, shock weekly and clean filters monthly and I’ll do it in bullet form so it’s easy to read.
Nitro,
You obviously understand more about water care than many will even know. What's missing is taking that and turning into a useful guide for the average spa owner. If you worked with spa owners teaching them directly you'd VERY quickly break that down into a usable format as it has to be in a "spa water care for dummies" format to work. Its not that people are stupid but rather most just don't want to, are too impatient, have a mental block thinking its nuclear physics, etc.
--- End quote ---
The reason people have water problems is either they don't want to (can't) take the time to learn, or there is no one around to teach them. My guide is for the latter folks. The former folks must first learn, that they need to learn. If they don't learn that, their hot tub water is the least of their worries.
My guide is for people who are already frustrated, because they cannot figure out how to maintain their water (for whatever reason), and who come to the internet to find answers. I believe most of the people reading this forum, are willing to learn, or they wouldn't take the time to come on here. BTW, how long does it really take to read 4 pages? Compare that to the time and expense folks spend trying to fix their water problems. Besides, if that's too long, their's always the Summary.
Nitro:
--- Quote ---For the typical spa owner I'll stick to instructions that simply tell them to check ph/alk and balance as needed, add sanitizer, shock weekly and clean filters monthly and I’ll do it in bullet form so it’s easy to read.
--- End quote ---
Unfortunately that's not good enough for a lot of people, or have you not been reading these and other forums.
I personally think it's not the fault of spa owners, it's the fault of the dealers (not all). If they told their customers that if they don't read their detailed instructions and follow them carefully, there's chance they, their family and friends could get sick and/or damage their $10K hot tub, I bet they would listen. Don't you think?
Spatech_tuo:
--- Quote ---
The reason people have water problems is either they don't want to (can't) take the time to learn, or there is no one around to teach them. My guide is for the latter folks. The former folks must first learn, that they need to learn. If they don't learn that, their hot tub water is the least of their worries.
My guide is for people who are already frustrated, because they cannot figure out how to maintain their water (for whatever reason), and who come to the internet to find answers. I believe most of the people reading this forum, are willing to learn, or they wouldn't take the time to come on here. [glow]BTW, how long does it really take to read 4 pages? [/glow]Compare that to the time and expense folks spend trying to fix their water problems. Besides, if that's too long, their's always the Summary.
--- End quote ---
If you ever worked in the spa industry you would know that getting the spa owner to care for their water is not as simple as you think. Your guide will work fine for 10% of spa owners if it was a dealer tried to use it IMO. That % is higher on this site of course because people coming here are generally more willing to learn than the average spa owner but I guarantee you that a majority of spa owners who saw a 4 page guide would either not get past the first page or would not even attempt it in the first place and would come into the store or call and ask "can someone explain this in simple terms". Of course a good dealer goes over this with a spa owner at time of purchase and gives a simple 1 page guide after explaining it so the customer has some reference material after the tutorial.
It’s all about understanding your audience and I'm sure many will love the "Nitro Guide to Water Maintenance" because it is very thorough but so was my chemistry textbook in college but whenever I read that I’d get half way through a section and find I retained little because my mind was wandering with thoughts of what game is on tonight, where were the parties happening, why did I choose this major where no women are in my classes, etc. I'm just speaking about what will work for a dealer and spa customers.
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