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TMJ:
To all dealers out there, just curious, how much stock do you put into customer appearance?

Spatech_tuo:

--- Quote ---To all dealers out there, just curious, how much stock do you put into customer appearance?
--- End quote ---


Hopefully not much. I see spa owners in their everyday lives and you can't make sense of it sometimes. I've seen many people in mansions who've bought a basic spa and acted like the cost will mean their kids will have to go to community collge now instead of Harvard. I've also seen people in houses that need a TV show to come make it over with a bulldozer who've placed a $9k spa in their backyard. Some are dressed nice and some couldn't get the Salvation Army to accept their second hand clothes, yet each own a spa. For the most part, this is an item of desire not necessity and there is no dress code or shaving requirement.

wmccall:
There is a carpet store here in town that lost our business because we stopped on our way home from a softball game in our Dodge Dart (2nd car)  The Salesman ran away from us fast when an older couple in a Benz drove up.  That couple was out the door right behind us so he lost two customers at once.

My old dealer sold his biggest spa with gazebo and all the options to a construction worker working at a site across the street, who on his lunch ,decided it was time for  a spa.

Judging by appearance isn't totally off all the time, but I would say judge on actions more.

TMJ:
The reason I asked is, about  a week ago, we stopped at an RV place to price an RV. We wanted to see all his offerings, an when we asked to see the biggest one, he said he kept it locked, which is fine, but then went on to state "If you had have pulled up in a Mercedes, I would unlock it for you." We had pulled up in our 2001 Ford pickup. Maybe it is just me, but I was fairly insulted. Hubby just laughed and said "Oh well, his loss." I know it is not the same kind of business, but customer service, sales etc...are basically the same, correct?

wmccall:

--- Quote ---We had pulled up in our 2001 Ford pickup.
--- End quote ---



A lot of fairly successful ranchers and construction company owners probably drive a similar truck. Big mistake on his part.

I once met a guy in Oklahoma who sold oil rights on his property and he regularly took his coon dogs out of the muddy pen and into the back of his brand new Eldorado.

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